Frequently Asked Questions
Everything you need to know before placing your order with Anointed Elevation Apparel.
Orders & Processing
Q: Are your items in stock or made-to-order?
A: All of our pieces are made-to-order to ensure premium quality and intentional craftsmanship.
Q: How long does it take to process my order?
A: Orders require 8–13 business days for production, quality inspection, and premium packaging before shipping.
Q: Can I cancel or change my order?
A: Orders may only be canceled or modified within 24 hours of purchase. After this window, production begins and changes are no longer guaranteed.
Shipping & Delivery
Q: How long does shipping take?
A: After processing, delivery typically takes:
USPS Standard: 3–7 business days
USPS Priority: 2–4 business days
Q: What is the total delivery time?
A: Estimated total delivery time is 11–20 business days.
Q: Will I receive tracking information?
A: Yes, tracking details will be sent via email once your order has shipped.
Q: Do you ship internationally?
A: At this time, we ship within the United States only.
Pre-Orders & Limited Drops
Q: What is a pre-order?
A: Pre-orders allow you to secure limited pieces before production is complete.
Q: Do pre-orders take longer?
A: Yes, pre-orders may have extended production timelines. Estimated timeframes will always be listed on the product page.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 14 days of delivery, provided items are unworn, unwashed, and in original condition.
Q: Do you offer refunds or exchanges?
A: We offer size exchanges (based on availability). If unavailable, store credit may be issued.
Q: Are any items non-returnable?
A: Yes. Limited drops, final sale items, and gift cards are not eligible for return.
Sizing & Fit
Q: How do I choose the right size?
A: Please refer to our Size Guide before placing your order.
Q: What if I order the wrong size?
A: We offer size exchanges based on availability. If your size is unavailable, store credit will be issued.
Packaging & Experience
Q: Why does my order take longer to arrive?
A: Every order is first shipped to us for:
Quality inspection
Branded packaging
Custom inserts
This ensures a premium, intentional experience.
Q: Will my order come in branded packaging?
A: Yes. Every order is delivered in custom packaging designed to reflect the identity of Anointed Elevation Apparel.
Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit/debit cards and secure payment methods available at checkout.
Q: Is my payment information secure?
A: Yes. All transactions are processed securely through trusted payment providers.
Order Issues
Q: My package says delivered, but I didn’t receive it. What should I do?
A: Please contact USPS directly and check with neighbors or your local post office.
Q: What if my item arrives damaged or incorrect?
A: Contact us within 3 days of delivery with photos, and we will resolve the issue promptly.
Contact Us
If you have any additional questions, we’re here to help:
Anointed Elevation Apparel, LLC.
2700 Neabsco Common Pl
Suite #101 PMB #225
Woodbridge, VA 22191
📞 (703) 459-9694
📧 support@anointedelevation.com
🌐 www.anointedelevation.com
Anointed Elevation Apparel
Elevate Your Style • Embrace Your Anointing.