At Anointed Elevation Apparel, LLC ("we," "us," or "our"), we are dedicated to providing you with exceptional service. This Shipping Policy outlines the terms and conditions related to the shipping of our products within the United States.
We offer the following shipping options:
Please note: Delivery times are estimates and cannot be guaranteed. Weather conditions, carrier delays, or other factors beyond our control may affect delivery times.
Shipping costs are calculated based on the weight of your order and the selected shipping method. Charges will be displayed at checkout before you complete your purchase.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can track your shipment using the link provided in the email or by entering the tracking number on the carrier's website.
Please ensure that your shipping address is correct and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an incorrect address, additional shipping charges may apply to resend the package.
a. Failed Delivery Attempts
Most carriers will make multiple attempts to deliver a package. If the package cannot be delivered, it may be returned to us. Additional shipping charges may apply to resend the package.
b. Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and carrier information.
If you receive a damaged or defective item, please contact us within 5 business days of receipt. Provide your order number, a description of the issue, and photos if possible. We will work with you to resolve the problem promptly.
For information on how to return or exchange an item, please refer to our Return Policy or contact our customer service team.
If you have any questions or need further assistance, please contact us:
Anointed Elevation Apparel, LLC
2700 Neabsco Common Pl, Suite #101
Woodbridge, VA 22191
Phone: (703) 348-2363
Email: support@anointedelevation.com